Terms and Conditions

1.0   Interpretation and general

1.1   “We”, “our” or “us” means SOUTHERN JOURNEYS LIMITED

1.2    “Services” means the services undertaken by us as travel agents on your behalf in arranging “package tour” holidays in New Zealand

1.3   "The CGA” means the Consumer Guarantees Act 1993

1.4   You acknowledge that these terms and conditions shall apply to all contracts and transactions between us and you, and that any other conditions, descriptions and representations are    expressly excluded. Any addition or variation must be in writing and signed by both of us to be enforceable.

2.0  Contract

2.1   These terms and conditions shall be the only terms and conditions of the contract between us and you, and shall apply to all transactions between us.

2.2   The contract becomes effective upon your acceptance of the travel package proposal prepared by us and presented to you.

2.3   Any quotation may be withdrawn by us at any time.  Quotations otherwise remain open for acceptance for a maximum period of 14 days from the date of quotation and shall then be deemed to be withdrawn.

3.0   Price, forfeiture and price variations

3.1   All prices set out on our website and our quotations are in New Zealand Dollars and include Goods and Services Tax (GST) of 15%.

3.2   You are required to pay us a deposit of 20% immediately upon receipt of our invoice. The invoice will be issued to you upon your acceptance of our travel package proposal. 

3.3   We reserve the right to vary our quoted price at any time prior to the payment of the deposit and any variation in price thereafter due to changes in exchange rates, transport, freight, insurance, GST, or circumstances beyond our control between the date of quotation and the date of the tour, are payable by you.

3.4   The balance of the price must be paid not later than 45 days prior to the commencement of the tour. All payments are to be made in New Zealand Dollars by way of electronic banking or credit card. Failure to pay timeously will result in the cancellation of the tour and forfeiture by you of the deposit.

3.5   If you wish to vary the tour booking in any way, you must request it in writing. Any such variation/s may incur additional costs and any additional extras will increase the original contract price. You must pay any such additional costs before the tour commences and you acknowledge that our agreeing to any variations or extras is entirely within our discretion and that we are not obliged to accept any such variations or extras.          

3.6   You accept and acknowledge that certain costs are not included in the contract price and remain your responsibility such as the cost of insurances, insurance cover for cancellation, repatriation costs, medical expenses, emergency evacuation, gratuities and beverages, optional meals and any optional excursion not reflected on the booking reservation. Meals are not included in the price unless otherwise stated. We strongly recommend that you take out travel insurance.

3.7   All accommodation prices listed on the website are based on twin/double occupation, unless otherwise specified. Any cost incurred by the hotel resulting from any act or damage to the hotel will be payable by you. We will not be liable for any loss, theft or damage of personal belongings while staying in one of our accommodation options

4.0          Cancellations and refunds

4.1   If you wish to cancel a booked tour, you must notify us in writing and the date of receipt by us of your notice of cancellation will be deemed to be the date of cancellation. Cancellation fees will apply.

4.2   The following are the cancellation fees that will apply:

• Where the date of cancellation is a date 45 days or more before the start of the tour, the cancellation fee will be equivalent to the deposit paid
• Where the date of cancellation is a date 30 to 45 days before the start of the tour the cancellation fee shall be 25% of the contract price
• Where the date of cancellation is a date 7 to 30 days before the start of the tour the cancellation fee shall be 50% of the contract price
• Where the date of cancellation is a date 7 days or less before the start of the tour the cancellation fee shall be 100% of the contract price

4.3   The cancellation fee is due and payable on the date of cancellation and we have the right to take such fees from the deposit or from any other monies paid by you. If payment is not made in full promptly on the due date, you will be liable to pay penalty interest at the rate of 2% per calendar month from the due date until the date those monies are paid in full, together with all or any costs (including solicitor and own client costs) incurred by us in collecting any such payment from you.   

4.4   No refunds will be made once travel has commenced, or where you fail to show up at a particular activity/meeting point/accommodation.

4.5   Refunds may be made at our discretion as a result of weather conditions, natural disasters, or lack of availability of services. You accept and agree that there may be some variance in the amount refunded compared to the amount initially charged due to exchange rate fluctuations, and we accept no liability for any such fluctuations or any subsequent card/bank